Refund policy

Monthly Direct Debit PT Tier Plans

All PT Tier Plans are subject to a minimum 3-month commitment period from the date of sign up.

By signing up, clients acknowledge that programmes include personalised services including, but not limited to:

  • Individual training programme design
  • Nutritional advice and guidance
  • 1-to-1 coaching sessions
  • Ongoing support and communication
  • Progress tracking and adjustments

Due to the personalised nature of these services, refunds will not be provided for any coaching, plans, sessions, or support already delivered.

Clients cannot cancel or terminate their membership during the initial 3-month minimum commitment period unless otherwise agreed in writing.

After completion of the initial 3-month period, memberships continue on a monthly basis and may be cancelled by providing 30 days written notice before the next billing date.

All sessions included in your tier plan (e.g. 12 a month with Striking Tier 4 'ELITE') must be scheduled throughout the month when payment is made unless both you and your trainer previously agreed otherwise.

No refunds will be issued for:

  • Missed sessions
  • Unused sessions
  • Failure to attend coaching appointments
  • Change of mind
  • Lack of participation or commitment
  • Failure to follow the programme or nutritional guidance

Refunds will not be issued for dissatisfaction based on results, as progress depends heavily on individual effort, consistency, adherence, lifestyle factors, and client participation.

If a direct debit payment fails, coaching services may be suspended until outstanding balances are paid.

One-Off Sessions

Payment for one-off sessions is required in advance and is non-refundable.

One-off sessions cancelled with at least 24 hours notice may be rescheduled.

Sessions cancelled with less than 24 hours notice, missed sessions, or no-shows will be treated as completed and are non-refundable.

Exceptional Circumstances

Refund requests due to serious injury, medical issues, or exceptional circumstances may be considered at discretion and may require supporting evidence. Approval of refunds, credits, or pauses is not guaranteed.